We put a lot of care, effort, and engineering into our bikes. We’re proud of them, confident in them, and we want you to be too. That’s why every bike we make is protected by one of the industry’s best warranties.
Lifetime warranty for manufacturer defects on all frames
1-year warranty for manufacturer defects on all components
Items that experience normal wear and tear such as tubes, tires and brake pads will not be covered under warranty
If you purchase from one of our Pure Fix dealers then the warranty activation is all taken care of! If you ever have an issue, just pop into the shop where you bought your bike and they can get you all fixed up!
Bike purchased direct from our site:
If you purchase direct from our site, your warranty will be activated with professional assembly. That is as simple as taking your bike in your local bike shop and having them build that up for you. Once you get a receipt from the shop you can send us an email to firstname.lastname@example.org and we will activate your bikes warranty.
Registration is not required to activate your warranty but it insures that your info is safe and sound with us.
Changed your mind or just not completely satisfied? No problem! As long as the product has not been assembled, is unused, in like-new condition, and in its original packaging, then we can accept a return for an exchange or refund.
Return shipping costs are on the returnees account.
Any items purchased as mystery may not be returned or exchanged.